A US woman has called out an Airbnb host in Florida for their “lack of empathy” after they refused to give her a refund for a holiday she booked for her family before Hurricane Milton struck. Kaitlynn ...

DEAR TRAVEL TROUBLESHOOTER: I made a reservation on Airbnb last year for a three-month trip to France this winter. My host canceled at the last minute, and Airbnb agreed to refund me $728. Christopher ...

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I made a reservation on Airbnb last year for a three-month trip to France this winter. My host canceled at the last minute, and Airbnb agreed to refund me $728. I have not received the money yet. The ...

A guest books a long-term Airbnb in Washington, D.C., only to discover the neighborhood has a high rate of violent crime. Airbnb initially denies the refund request, stating it doesn’t account for ...

An Airbnb customer who was initially denied the rebooking of her Airbnb reservation under a “major events” policy near the Palisades wildfires in Los Angeles has received a full refund. Ana Mostarac ...

Airbnb has been testing travelers' nerves for a while now, and the list of reasons why it's far less hassle and usually less money to just book a hotel is getting longer by the day. But now we have a ...

When Maulah Halley finds an enormous roach in her Airbnb rental, she checks out and asks for a refund. Airbnb offers to refund her cleaning fees. Can she get her $614 back? Question: I reserved an ...

I had a long-term Airbnb booked in Washington, D.C. But my host canceled. Airbnb helped me rebook another location with a slight discount. I was just checking the new area out a few days ago when I ...

Bart Colen’s host canceled his rental at the last minute, and Airbnb promised to send him a refund. But months later, the money is still missing. The reason? Colen closed his bank account. Q. I made a ...