We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...

Add Yahoo as a preferred source to see more of our stories on Google. Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and ...

Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to deliver ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

In this contributed article, Henry Vaage Iversen, Co-Founder and Chief Commercial Officer for www.boost.ai, discusses how conversational AI-powered virtual agents have begun to take over from the ...

Their virtual meet-cute began when Jonah Taylor received a broken record from Target, who connected him with Pablo over an online support chat. TikTok/@jonah.taylorr Cupid’s arrow shot a bull’s-eye ...

With more competition than ever, businesses must seize every competitive edge they can get. One way to differentiate your business from competitors is by offering outstanding customer service. But ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...