OnviSource "Un-Tools AI" by Introducing ChatOrchestra(TM) - A Conversational Agentic AI Operating Not as A Tool, But as the Contact Center Workforce

A Conversational Agentic AI Operating Not as A Tool, But as the Contact Center Workforce OnviSource announced the launch of ChatOrchestra(TM), a Conversational Agentic AI that "un-tools AI", shifting ...
Lubbock Avalanche-Journal

Contact Center AI Accelerates the Transformation of Customer Service

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...
Hosted on MSN

AI taking pressure off contact center agents by improving their eyes, ears, and voice

Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer journey in real and historic-time, ensuring agents have the on-demand ...
Morningstar

CallTrackingMetrics Launches VoiceAI Solution to Transform Contact Center Operations with Responsible AI Automation

MILLERSVILLE, Md., Sept. 8, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, today announced the launch of VoiceAI, an advanced AI-powered voice assistant solution ...
Business Wire

Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at ...
USA Today

ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...