Stonehill Introduces New Customer Experience Consulting Model to Drive NPS and CSAT Performance

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...
Forbes

Contact Center Customer Service Best Practices In The Face Of COVID-19: Customer Experience Consultants Share Call Center Customer Experience Trends And Advice

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. May 18, 2020, 01:43pm EDT May 18, 2020, 04:01pm EDT This ...
Forbes

5 Customer Service And Customer Experience Flaws That Are Losing You Customers

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Dec 28, 2020, 03:01pm EST Jan 02, 2021, 12:28pm EST This ...
Computerworld

Why Customer Experience (CX) is the key to a well-run organization

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...
CMS Wire

Revisiting the Concept of Customer Technology

Last year I wrote an article questioning whether we should be using the term "customer technology" instead of "marketing technology." Frans Riemersma of Martech Tribe and the co-creator of the current ...