SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. The ...

TYSONS, Va.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, along with Ipsos, one of the world's leading market research companies, has announced the next step ...

Avis Budget Group, a global leader in the car rental and mobility space, has long served millions of customers through brands like Avis, Budget, and Zipcar. With a footprint across 180 countries and a ...

Cisco’s CX group offers a suite of services to help enterprises optimize their network infrastructure, security, collaboration, cloud, and data center investments. Cisco continues to invest in its ...

DataXstream, a solution provider for SAP technologies focused on point-of-sales and order management solutions, today announced that its OMS+ solution, an SAP endorsed app available on SAP Store, is ...

In the CMSWire's State of Digital Customer Experience (DCX) 2025 report, customer experience teams reveal both their enthusiasm for generative AI and their real-world struggles to operationalize ...

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. A great customer experience ...

"Many CIOs are a little cavalier about making raising customer satisfaction an explicit goal," says Harley Manning, vice president and director of Forrester Research's customer experience group.

Creating a personalized customer experience is the key to forging lasting relationships with clients and driving success. As markets and customer expectations continue to evolve, business developers ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...