A responsive, people-centered front-of-house is essential for today’s community-focused library. This guide explores how to choose service desks that create a comfortable, engaging, and purpose-fit ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. It has already become evident that looking for GenAI to ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...