John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the ...

LONDON, October 16, 2025--(BUSINESS WIRE)--Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

UK supermarket group J Sainsbury has appointed a new director of customer services as part of its efforts to turn around the performance of the struggling retailer. Gwyn Burr, who is a former customer ...

UK Power Networks, an organization that has to make sure electricity gets through to 20 million UK customers, says that its use of cloud-based ‘contact-center-as-a-service’ has boosted both customer ...