AUSTIN, Texas--(BUSINESS WIRE)--Lifesize®, a global innovator of immersive enterprise communication solutions, today announced the launch of CxEngage Video, a new native video solution for cloud ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. This article is more than 4 years old. Four years ago I spoke ...

STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Let me begin with this: if you’re not using video to create ...

It's been two years since Amazon introduced the Mayday Button, allowing users of its Kindle Fire HDX tablets to connect via video chat to live customer service agents. The online retailer also ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...