Success in today’s market requires more than having the best products. It’s about delivering real solutions, creating exceptional customer experiences, and building trust that sets you apart. Gone are ...

Until new behaviors and mindsets are rooted in the organization’s social norms, they are subject to degradation. Interventions increase employees’ interest and ability to accept and enact ...

*We’ve all heard it: “The customer is always right.” But in reality, how many businesses actually live by this principle? In the age of digital disruption, the companies that thrive aren’t just the ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and on the field of play. Both arenas require decision-making under pressure ...

Like a fine wine, building a customer-centric culture takes time to cultivate. The last few years have been hard on many businesses. Their retention numbers drop and customer loyalty wane. There were ...

In the words of Wal-Mart founder Sam Walton: “There is only one boss—the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” In ...

(By Loyd Ford) With so much attention being paid to the future of all jobs with AI and fast-moving technologies, it’s tempting to forget about the role that attitude and mindset play in a person’s ...

This story was produced by April D. Lee and distributed by Next Net. Winning a customer’s heart is a key differentiator in today’s competitive business world. Today’s consumers want brands that speak ...

Michael Goshka is CEO of Planfix, a SaaS platform that cuts costs, reduces errors and automates workflows for smarter business operations. I still remember the early days of launching my startup. My ...