John Jordan is the head of The Academy at Bank of America, leading learning, onboarding and skills development for 200,000+ employees. Empathy—the ability to put ourselves in someone else’s shoes—is ...

Many people treat empathy the way they treat height or eye color; in other words, as something baked in from birth. We hear this in everyday phrases like “she’s such a good kid” or “he’s just not very ...

Researchers from Massachusetts General Hospital found a training program may help increase resident physicians’ empathy with patients and improve patients’ perceptions of their providers. Previous ...

This is a time of much political division among people in our society. Can doctors help to heal it? Unfortunately, when it comes to the world of medicine and health care, there is not a clear-cut ...

In the upper echelons of corporate leadership, those who see their careers skyrocket to the top of the corporate ladder often possess a unique and significant quality: empathy. As an executive ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

The new eLearning module empowers employees to better support individuals with disabilities. Huntington National Bank is the first U.S. partner to launch. Putting people first is at the core of ...

Please provide your email address to receive an email when new articles are posted on . Practitioner empathy was associated with patient satisfaction based on evidence from 14 randomized clinical ...

In its use of empathy training scenarios, in particular, law enforcement is beginning to view virtual reality as a useful tool. In the future, experts say, virtual reality could be used to review body ...