Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week: Genesys launches agentic copilot and virtual agent capabilities; ...

New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises accelerate readiness for large-scale, responsible AI orchestration that fuels operating ...

Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy across ...

The MarketWatch News Department was not involved in the creation of this content. -- Genesys Cloud reached nearly $2.2 billion ARR in the second quarter, with nearly 35% year-over-year growth -- ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

Enterprise CX impact. Senior IT and CX leaders gain potential for improved accuracy, compliance and trust in AI-driven customer interactions. Genesys and Scaled Cognition announced a strategic ...

Partnership includes Genesys investment in Scaled Cognition to support large action model innovation for CX workflows that enable a new level of reliability, scalability and performance Genesys®, a ...

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Virgin Atlantic as the Customer Experience (CX) Innovator winner for its enterprise category ...

Unify CRM, WEM and CCaaS like never before. destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers ...

Afiniti, a provider of artificial intelligence technology for pairing agents and customers, has integrated its Enterprise Behavioral Pairing (EBP) technology with Genesys Multicloud CX. Afiniti's EBP ...