An AI that can be interrupted allows for efficiency. A customer can cut off a long legal disclaimer by saying, "I got it, move on," and the AI will instantly pivot. This mimics the dynamics of a ...
Forbes contributors publish independent expert analyses and insights. The transition to AI voice agents is happening faster than analysts expected. Gartner's Tom Coshow noted that AI voice agents with ...
Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...
Speechify today released its Voice AI Assistant on iOS, after previously offering it only on Chrome and the web. Here are the ...
Voice AI can help clinics cut insurance hold times and reduce staff burnout. Digital companions like Everfriends can ease loneliness for older adults and people with dementia. This article is part of ...
The CEOs at Zoom and Twilio weighed in at a recent Goldman Sachs event on how problems that have slowed the adoption of voice AI are gradually being corrected. Voice AI technology has been around for ...
Alongside bolstering its AI research talent pool, Meta seems to be keen to flesh out its consumer-facing AI features. The company is in discussions to acquire a voice-cloning startup called Play AI, ...
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