The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle ...

Department of Veterans Affairs clinics close for Christmas and New Year's, but emergency departments and crisis services operate 24/7.

However, when the VA was pitching the Call Center to the community late in 2016, it described Buildings No. 3 and 4 as essentially move-in ready, that only cabling for computers needed to be run. The ...

The Veterans Affairs Department is developing a contract to expand the infrastructure for its call center platform, known as Genesys CX. VA wants interested bidders to respond by Nov. 5 to a new ...

HOT SPRINGS – What’s happening with the Veterans Health Administration (VHA) Member Services Call Center, which is supposed to bring 120 jobs to Hot Springs Battle Mountain VA campus? VHA Member ...