“Jan Maas is not being rude. He’s just being Dutch.” That line from Ted Lasso explains why feedback fails across cultures. In global teams, tone and intent do not equal impact. What sounds respectful and honest in direct cultures can feel harsh or aggressive elsewhere. What sounds polite in indirect cultures can feel vague or unclear. Based on Erin Meyer’s The Culture Map, this framework helps leaders give feedback that builds trust instead of accidentally damaging it. If you work across culture
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