How To Fold a T-Shirt: TWI Job Instruction - Lean Enterprise Institute

TWI materials from the Second World War

Training Within Industry (TWI) | What Is it?

Training Within Industry: Job Instruction

If you’ve ever felt overwhelmed at a new job, chances are that it’s not your fault. I’ve seen this happen a lot, especially in the restaurant industry. New people are brought in and expected to just magically know how to do everything a specific way. And when they aren’t absolutely perfect, they’re punished for it. I don’t care how much experience someone has within the industry; no two places operate in exactly the same way. It’s the boss’s job to ensure that everyone on the team is properly an